Unjustified Service Suspension After Changing Debit Date – No Assistance from Support

I am extremely frustrated with the poor service I have received from Rain. In January, I paid my subscription in full. For February, I changed my debit order date to the 20th. Before the 20th arrived, I realised I would not be able to make payment on that date, so I updated my debit date again to the 1st of March. Immediately after changing the debit date to 1 March, my connectivity was suspended. When I contacted Rain, I was told that my account was “overdue.” This is incorrect. My account was fully paid in January and was not overdue at the time I changed the debit date. I was also informed that changing a debit date does not result in service suspension unless the account is overdue — which mine was not. I have tried multiple times to explain this to their support team, but I am not getting any proper assistance or resolution. No one is clearly explaining why my service was cut off, and I am simply being told that my account is overdue without any proof or breakdown. How can my service be suspended when my account was up to date before I changed the debit date? I am requesting: Immediate restoration of my connectivity. A full explanation of why my account was marked as overdue. Confirmation that my debit date change was processed correctly. Correction of any incorrect billing on my account. This has caused major inconvenience, and I expect urgent resolution.