dd
donovan.noyle donovan.noyle

1 reviews | Active since Oct 2016

13 Apr 2026, 09:06

Unjustified debit order

Subscribed to the new updated router for rain the total cost for the first debit was R650 an month later there is a SMS stating that there is not a increase of Around R3O after one month. this is unacceptable after one month we agreed on the price of R650 is this legal? I understand rate increases etc. but really Rain after one month? I do not agree with an increase so early. what next in December you will increase it again? You sell a product raising the clients expectations then a month later you increase the agreed debit. Please give me feedback. the account is under my Fiancé. check the system per the ID number provided.

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Replies (2)
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donovan.noyle donovan.noyle's update13 Apr 2026, 09:10
Reviewer Update
Subscribed to the new updated router for rain the total cost for the first debit was R650 an month later there is a SMS stating that there is (NOW) a increase of Around R3O
Rain
Rain's reply13 Apr 2026, 09:15
Official
Hi Donovan,

Thank you for bringing your query to our attention,

We will be in touch to further assist.

Regards,