1 reviews | Active since Oct 2017
Unjust and horrible service from Rain
I received my router from Rain on the 27th July 22 - on the 28th July evening I tried to connect or link it to my phone but it was not connecting. However, my mobile phone can read the Wi-fi but just buffing with no connection. I called Rain customer service on Friday (29/07/22) - from my work place and the consultant advised me that she can only assist me when I am at home - I asked her if they are operating on Saturday and she said yes. I called on Saturday and the voice record said the working hours are from Monday to Friday - 08:00 - 17:00. Nevertheless, I called Monday (01/08/22) at 18:00 - I stayed on the phone from 18:00 to 19:55 the phone was just ringing - I chose option 1 (for support) and I had to chose option 2 (for sale) both were not helpful. I spent my airtime to the value of R165.00 to call Rain and that was very unjust and I am not happy with the service at all. I am stuck with the device that I cannot connect and Rain is not helping at all.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Since Rain has failed on countless attempts to resolve my issue, I would appreciate a termination of my contract with immediate effect. I expect a refund of the money that was debited off my account in full. Also, I will await communication of when the device will be collected from me as I no longer have an appetite of the sour service given to me by Rain. Let it be known that I do not expect any calls from Rain to have this issue resolved any longer. The only issue left to resolve is me no longer having to deal with the worst service ever. I do not expect to get into an altercation with Rain for my full refund and I also do not expect to wait days for my money.
Since Rain has failed on countless attempts to resolve my issue, I would appreciate a termination of my contract with immediate effect. I expect a refund of the money that was debited off my account in full. Also, I will await communication of when the device will be collected from me as I no longer have an appetite of the sour service given to me by Rain. Let it be known that I do not expect any calls from Rain to have this issue resolved any longer. The only issue left to resolve is me no longer having to deal with the worst service ever. I do not expect to get into an altercation with Rain for my full refund and I also do not expect to wait days for my money.