Uninterrupted service

Please assist. My signal keeps on dropping at least twice a day for the last week. I have rebooted the 5g device and moved it to the best signal place closest to the window and still the same issue. I did all the troubleshooting and still the same issue. Please ensure you credit my subscription for end December and also respond to me. I will not pay for uninterrupted services all the time for downtime. My Id is *** and my contact number is ***