Unimpressive Services

I don't understand why I pay R699,00 for 5G, however the connection is really ****ty. We were without 5G connection for almost a week. When you contact them via the support link, nobody gets back to you... at least an acknowledgement from a human being in your useless company would have sufficed. Thereafter, I managed to reset my router by myself and assumed that the connection would be okay, but the network keeps dropping. This is honestly the worst Internet Service Provider.