Unhelpful

On the 29th of May, 2025, I wrote a positive review about Rain's customer service, citing how helpful they were. I would like to retract that. On the 30th, I canceled my old Legacy plan and was told I would be charged double because I update to RainOne, which is not what the person who sold it to me said. Fine. I don't have over R1 200 to throw away, but I was told the router would be collected and the plan canceled. I waited until the 10th of June to call Support again because the router was not collected and I hadn't received any feedback. I was told it would be collected, had to go through the process once again, and told I would be double charged once more, yet still my app didn't show that it would be canceled. I called on the 17th yet again and was told they would sort it out with the billing department because we were not supposed to be charged for the new router at the end of May. Yet here I am today, once again double charged, once again over R1 200 that I don't have to give freely taken from my account because of blatant incompetency and quite frankly, theft. Rain's customer service is only glowing and wonderful when they know they can make money from you, and I'm honestly considering canceling everything by them. They have taken money from me that I needed for food, twice now. I've been with Rain for about three, maybe four years now, and I am honestly furious and disgusted with the lack of care they show to their customers.