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Stacy-lee Nagel

1 reviews | Active since Dec 2024

22 May 2025, 14:55

Unhelpful

I have been trying to get assistance from Saturday I have received delivery of my router and when I spoke to a member of staff I was told that the incorrect router was delivered. And that they need to provision the new router to my name that was on Monday and to date I am still with WiFi and without anyone giving me feedback. I want to cancel my service as nothing is happening but they expect payment must be made.

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Replies (4)
Rain
Rain's reply22 May 2025, 16:41
Official
Hi Stacy-lee Nagel,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
SN
Stacy-lee Nagel's update23 May 2025, 17:08
Reviewer Update
And another day has passed and I have still not received feedback
SN
Stacy-lee Nagel's update24 May 2025, 11:45
Reviewer Update
My service has still not been restored they said that the router that has been delivered to me is needs to be provisioned
SN
Stacy-lee Nagel's update26 May 2025, 08:24
Reviewer Update
Please could you advise if feedback has been received I can not make payment for services I am not able to use because of the mess up that I didn't cause I received delivery of a router and SIM cards that is not provisioned to me please can I have feedback or I want to cancel everything and I will not be making any payments until I have services that I can use