Unhappy SA customer - leaving for good!

Item: Rain
Rating: 1
Author: Nompi

Not sure when it decided to go bad. I have had Rain for about 5 months now. I have not had internet for about 4 days and now their call centre is in the Philippines and I cannot speak to someone from SA regarding this issue. They have lost a customer. It's worse because I even decided to upgrade my speed because the service was lovely - not anymore

Helpful (0)

Replies (2)

Rain's replyOfficial

06 Feb 2025, 11:25

Hi Nompi N,

Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.

Rain's reply06 Feb 2025, 11:25

Official

Hi Nompi N,

Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.

Nompi's updateReviewer Update

06 Feb 2025, 12:55

Thank you for the router settings, I tried that already and the problem persists.
The previous rep advised the same reset option but it is still the same. The signal bar is only half way.

With thanks,
LN Ngwenyama

Nompi's update06 Feb 2025, 12:55

Reviewer Update