Unhappy new Customer. No customer service.

I am a new customer having only bought my sim card yesterday and already I am not impressed with the service. After battling half the day trying to Rica. I put a message on Facebook to be told an agent would contact me. I don't have access to wifi so had try and do it at the shops using free WiFi. After waiting now hours for a call. My son and I were able to get it done. The problem was the facial recognition. The problem now is I must wait until Monday to find out if an agent has approved it. They can't even call me back so I doubt it will be approved Monday. If they decline it then what I must go through all This again he no. We were so excited to finally be getting wifi but thanks to rain that excitement is no more. You would think with all the unemployed people they would employ people to work from home for them. Customer service does not take much. Very unhappy new customer.