Unhappy customer (Rain South Africa)

I have paid my Rain payment of R569 on the 24th December 2024, but a debit order was processed again on the 27th of December 2024.

I tried to reach them via email and also on the RAIN support but they are not responding to my request to refund me. All I get is reference numbers. This is very unprofessional from RAIN as I do not understand why the system ran a debit order after I had paid them.

I may as well reconsider to cancel my subscription with them and joining another internet service provider as they are not taking their customers serious.