Unhappy customer_Poor service

Poor service at Rain. I have been billed twice in Jan 2025. I called, sent emails, screenshots and bank statements as requested but to this day I have not received feedback. I follow up but Rain just ignores me.

The funny part is that the additional amount that was debited from my account does not appear anywhere on Rain statements. Where was it allocated, it can't just disappear.

I am not a happy customer, and you clearly do not take us, your customers seriously! Resolve this query asap Reference Number: ***0. This is frustrating!!!!