Unhappy customer, I wanna cancel my subscription.

I recieved my router on the 14 of February 2023, nd I realised that I had no network coverage, I called their customers service and I was told that to move the router around until I got network coverage, I tried and failed then Called again to be to told that 11 towers in my area are down, understanding that I expected some form of communication from them as a client communicating that they have a problem nd when it will be resolved, I reached out again nd I was told that I will be reimbursed for the day I had no internet again another call ended up with no solution, from the 14 of February till today, I have no internet, the customer service is wack... I'm truly disappointed nd feel I have been cheated of my money.