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aB
asanda B

1 reviews | Active since Mar 2025

21 Apr 2026, 08:21

unhappy customer

My name is Asanda Bodlingwe, a very unhappy victim of Rain. They continue to bill me for services they are not rendering, which is ******* as per the consumer protection act. They further refuse to cancel my account (month to month plan) and thus continue billing me every month. I am kindly asking to have this matter investigated as it would seem I am not the only victim of this ********* practice by Rain.

They state that as per their system, they will continue to charge me. T my understanding according to the Consumer Protection Act: I may not be charged for a service or a product that I am not using...

I hope this case will be attended to and hopefully resolved as soon as possible.

0
Replies (5)
Rain
Rain's reply21 Apr 2026, 08:59
Official
Hi asanda

Thank you for bringing this to our attention. 

 We're looking into your  billing query; we will be in touch to further assist.

Regards,
rain.

aB
asanda B's update21 Apr 2026, 15:40
Reviewer Update
How was i going to get the ref number were else I was told I can only cancel your services if the account is paid up and its not allowed to bill a person for something they are not using check consumer protection Act 68 of 2008
aB
asanda B's update22 Apr 2026, 08:43
Reviewer Update
Do you hear what I'm saying in order for me to cancel I was told to pay off how was i supposed to get a ref I won't pay any of this you need to fix your system is it fair for me to pay 5k on services that were cut off services that were never used I don't think so
aB
asanda B's update22 Apr 2026, 14:38
Reviewer Update
you switched off the services why should i pay for something that was switched off you continued and billed me for something that I am not using I wont make any payments for something that was off
aB
asanda B's update22 Apr 2026, 14:48
Reviewer Update
on the 2nd of April I received an SMS stating cancellation will be done end of april