Unhappy customer

I have purchased a sim via take alot. I have had problems doing payment and after 15 tries it finally went through and got deducted from my account. Now im unable to rica the sim because my dashboard shows payment incomplete. Yet payment has been made. I have messaged you through Facebook and your support via your website and im still waiting for a response. Please have my money returned back to me cause this is such an headache and im not happy.