UNHAPPY CUSTOMER

Rain has a lot of *********** staff, if they not speaking loudly and making a noice when you call in then they messing up your billing.

I have requested to to have them move my payment date numerous times and every time I am told to pay the outstanding amount first. My payment date is captured for the 25th of every month from their side. I called in to change this to the 1st. On the 25th of April they suspended my service for the non payment, I then made payment on the 26th and was reconnected.

Low and behold I went into my account this morning and I saw on the front page you have an outstanding balance bearing in mind I have just paid on the 26th of April, I went into my payment history, and guess what it says I have paid for May an amount of R599.00 which I paid on the 26th of April but I have only paid R549.00 which was as per their invoice so this in itself tells me that someone in their accounts department does not know what they are doing. This is the second time this has happened to me. Guys do not change payment dates with Rain you will pay double ultimately. The reason why Im saying this is because I have just paid them on the 26th of April and walla they expecting me to pay again on the 1st of May because I have requested to change my debit date. This is insane. There is also too much noise in the background when you call in loud talking and laughing, you actually have to ask the consultants to tell the colleagues to please be less noisy because you cannot hear. I understand that it is a call center but when you listen to the background it sounds like a jolly good party that happening and not work being done. I'm at my wit's end. I don't know for how much longer I can take this incompetence.

They are messing up a good product with this incompetence. I don't even know how to rate the company the product is good but the staff are ***********. Staff members like this destroy good companies.

I have requested for someone to call me back. Let's see if this is going to happen.

Unsatisfied customer