UNHAPPY CUSTOMER CANCELLING CONTRACT DUE TO LACK OF CUSTOMER SERVICE

It has been 10 days since I submitted a complaint on 22/02/2025 about Rain Internet Service Provider's lack of customer service, yet I have received no response. Moreover, on 01/03/2025, Rain once again processed a *****ulent double debit that included a charge for the obsolete "19hour off Peak" service—this charge should have been canceled in August 2024 when I upgraded to the Rain 1 (101) package. I am extremely disappointed by Rain's blatant disregard for customer care, and I am left with no choice but to cancel my contract and seek another Internet service provider. Regrettably, I cannot recommend Rain Pty Ltd.