AB
Andile B
1 reviews | Active since Sept 2022
02 Sept 2022, 21:39
Unhappy customer
My account was debited yesterday 01/09/2022 at 16:19 an Amount of R479.00 and then today my internet is disconnected and am told I haven’t paid. Currently I have assignments that are due and am unable to submit due to now internet yet I have paid. This is really an inconvenience
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
03 Sept 2022, 08:00Hi Andile .
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply03 Sept 2022, 08:00
Official
Hi Andile .
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
AB
Andile B's updateReviewer Update
05 Sept 2022, 16:23On Saturday, I went to the bank and they advise that Rain debited my account and also spoke to Nosphiwe Mzobe who advised that my query will be escalated to the billing department and till today am still struggling with internet connection. I have assignments that are due and don’t have internet access. PleaE have this sorted out.
AB
Andile B's update05 Sept 2022, 16:23
Reviewer Update
On Saturday, I went to the bank and they advise that Rain debited my account and also spoke to Nosphiwe Mzobe who advised that my query will be escalated to the billing department and till today am still struggling with internet connection. I have assignments that are due and don’t have internet access. PleaE have this sorted out.
AB
Andile B's updateReviewer Update
05 Sept 2022, 16:33I have emailed by bank statement to Jesse.terblanche
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Andile B's update05 Sept 2022, 16:33
Reviewer Update
I have emailed by bank statement to Jesse.terblanche
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Andile B's updateReviewer Update
05 Sept 2022, 19:16Good evening, my spend limit has been updated to R10000. Hopefully this thing will get sorted. I also called the bank and they stated that on their side, the money is not with them.
AB
Andile B's update05 Sept 2022, 19:16
Reviewer Update
Good evening, my spend limit has been updated to R10000. Hopefully this thing will get sorted. I also called the bank and they stated that on their side, the money is not with them.
AB
Andile B's updateReviewer Update
05 Sept 2022, 19:34I don’t have funds in my account, that is why we rely on debit orders. You debited my account before and such never happens. My assignment are due and unable to submit. Sort something out asomblief
AB
Andile B's update05 Sept 2022, 19:34
Reviewer Update
I don’t have funds in my account, that is why we rely on debit orders. You debited my account before and such never happens. My assignment are due and unable to submit. Sort something out asomblief
AB
Andile B's updateReviewer Update
06 Sept 2022, 10:42Hello, I did as per the way you said, the bank reversed the money and I make a payment. Kindly confirm is all is okay now.
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Andile B's update06 Sept 2022, 10:42
Reviewer Update
Hello, I did as per the way you said, the bank reversed the money and I make a payment. Kindly confirm is all is okay now.
AB
Andile B's updateReviewer Update
06 Sept 2022, 10:43Please confirm is I have been connected as I had the bank reverse the funds and I made a payment.
AB
Andile B's update06 Sept 2022, 10:43
Reviewer Update
Please confirm is I have been connected as I had the bank reverse the funds and I made a payment.
AB
Andile B's updateReviewer Update
06 Sept 2022, 11:01Thanks. Please don’t try to debit/ bank the previous payment. The bank advised should you try to bank those fund, my account will be in a - balance
AB
Andile B's update06 Sept 2022, 11:01
Reviewer Update
Thanks. Please don’t try to debit/ bank the previous payment. The bank advised should you try to bank those fund, my account will be in a - balance