TM
Tshamano M

1 reviews | Active since Jun 2025

07 Jun 2025, 22:08

Unhappy customer

I am so disappointed in Rain. I had a contract with Rain in 2022, by that I was working, I contacted rain in March 2025 wanted to cancel my subscription because I'm no longer working. They asked me if you are not working who was paying for me. I explained that my mom is the one who is paying and now she cannot afford to pay. Rain indicated that if I want to cancel I have to login the website to cancel. I login in to the website I struggled to find a icon to cancel, I contacted them indicating that I'm unable to cancel. They Indictated that someone will call me but no one called me. Please assist me to cancel my subscription. I'm not working and my mom is not working we depend on social grant. I need an urgent assistance. Thank you

0
Replies (3)
Rain
Rain's reply08 Jun 2025, 07:10
Official
Hi Tshamano,

We're sorry your rain experience hasn't been as good as you expected.

Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.

Thank you.
rain.
TM
Tshamano M's update09 Jun 2025, 21:30
Reviewer Update
, I received an email from rain stating that they have reviewed my account it shows that my account was canceled on the 01 Jue 2025 and prior to the cancelation a fee of R418 was overdue, I am requested to pay R418 before the closing of my account. Bear in mind that when I contacted Rain on March 2025 the account was not on arrears. Rain dragged my request for cancelation up to June 2025.
TM
Tshamano M's update10 Jul 2025, 15:17
Reviewer Update
I just paid now please cancel my contract