TM
Thabiso M
1 reviews | Active since Jul 2018
09 Sept 2022, 13:39
Unhappy customer
I have been on rain for the past 2.5 years and I was a happy customer. I relocated to the area where rain doesn't have coverage, I had to cancel. They debited me twice without any explanation. on the 31st of August and again on the 1st of September. My emails are ignored and they don't answer their phones. Am I being punished for cancelling the service? My service was terminated on the 25th of august, not the 31st.
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Replies (2)
Rain's replyOfficial
09 Sept 2022, 13:42Hi Thabiso
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply09 Sept 2022, 13:42
Official
Hi Thabiso
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
TM
Thabiso M's updateReviewer Update
09 Sept 2022, 14:15The screenshot below was confirming the debit that went off on the 31st as it is for August not July and on the first rain debited again. To support this first, during my first month with Rain I was debited for the usage in that current month and not two months later.image.png 42.02 KB
TM
Thabiso M's update09 Sept 2022, 14:15
Reviewer Update
The screenshot below was confirming the debit that went off on the 31st as it is for August not July and on the first rain debited again. To support this first, during my first month with Rain I was debited for the usage in that current month and not two months later.image.png 42.02 KB