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Itumeleng L

1 reviews | Active since Apr 2014

11 Oct 2022, 16:41

Unhappy customer

I must say this is the worst experience I have ever had. My 5G router stopped working(no power on the router it doesn't switch on)on the 23rd of September 2022 I have contacted Rain more than 6 times now and I'm not getting any assistance. I am now sitting without internet for about two weeks. I keep on explaining to the agents that it's not a connection problem it's the router it's self that's not working but they just keep on getting my query wrong. Eventually I spoke to a lady that understood what my query was about and she escalated the matter to the courier to deliver a new router but to this day I am still waiting for someone from the courier company to contact me. I am so disappointed by how Rain is handling my query.

0
Replies (4)
Rain
Rain's reply11 Oct 2022, 16:46
Official
Hi Itumeleng.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you.
rain. 
IL
Itumeleng L's update11 Oct 2022, 17:22
Reviewer Update
How soon can I expect this communication because my query has been escalated so many times already?
IL
Itumeleng L's update12 Oct 2022, 12:54
Reviewer Update
Thank you
IL
Itumeleng L's update21 Mar 2024, 08:49
Reviewer Update
Ever since this incident that happened in September 2022 where I was without a connection for more than a month and your technician came out only to also realize that my route was not working for over a month and I was left without a connection for that entire period. I called, emailed and even contacted rain on twitter now X to ask that you cancel my subscription but I was told that my subscription will not be canceled until I paid for that month that my route was not working and I didn't have a connection. Now rain has handed me over saying I owe them over R2000 for a service that I didn't use. This is the worst service I have ever had in my life. I am truly disappointed in Rain.