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Uyathandwa J

1 reviews | Active since Jun 2022

02 Jun 2022, 19:16

Unhappy customer

I purchased a router from rain on 26/05/2022 and paid for it. It was delivered on 31/05/2022. I was told that I will get an sms within 2 hours to activate it. I yesterday and today called and was told it will be done immediately. Until now the router shows offline, also it shows on the profile that payment not received.

0
Replies (4)
Rain
Rain's reply02 Jun 2022, 19:18
Official
Hi  Uyathandwa 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
UJ
Uyathandwa J's update04 Jun 2022, 19:21
Reviewer Update
It is funny how you ask me the same thing over and over. I have been calling - using airtime promised a call back but not even one bothered to call me. If this is a short code you are looking for it's NLYGCY 05361. If this is not resolved by Monday 8am - I need my money back.
UJ
Uyathandwa J's update06 Jun 2022, 10:18
Reviewer Update
Will this ever get resolved? You are asking me if the address is correct yet it it the one on your system and the one your courier delivered this unworking device. Can I just simply get my money back if this is not resolved by eob today. Imagine paying for internet services and yet you do not have internet.

I think this service provider need to be reported ICASA - the bad reviews in just one week - I should have checked even before my engagement with you.
UJ
Uyathandwa J's update07 Jun 2022, 05:45
Reviewer Update
Will the technician take another week to come? 1st it was the sim card now it's the technician. Wow Rain, you have outdone yourselves. I asked for my money back and you come and take your device