Unhappy Client

I have purchased a 3gig mobile data on Saturday 6 July 2024 but the data was not allocated to my number. I called the company and was advised to send proof of payment on the email I was provided with and I did. I even asked how it’ll take for the data to be allocated as it was a matter of urgency.

I was assured that it will be attended to as soon as possible but till date the matter has not been resolved. I keep sending emails, log on my app to leave a message and request a callback, but Ben go to as far as calling them but the matter is still not resolved. Mind you this is how they operate. Before your matter gets resolved you have to wait for 3 weeks or more.

Today I even asked them to please put me through to the department that is suppose to resolve this because they keep saying they have escalated but nothing has been done but unfortunately was told that the department doesn’t have numbers. The only way to get hold of them is to send an email, which I have been doing but nothing is done.

I am not happy with how this matter has s being handled. Till now, the matter is still pending. As to when will it be resolved, I don’t know.