Unfairly Billed

Rain has been billing me for a service I haven’t used for the past two months. They disconnect the Wi-Fi when payment isn’t made, yet continue charging for a service that’s not being used. I requested to cancel my account, but they’ve refused and keep billing me monthly despite me not utilising their services. My understanding of a month-to-month contract is that billing should only apply to services actually rendered, as is standard practice in most businesses.

This is very unprofessional of them and should be held accountable for it.