Unfairly being billed by RAIN !!!!!!!!!!!!!!!!!!

Someone with a higher ranking from rain needs to evaluate their employees especially managers, I called in due to a text I received for an outstanding balance - which shouldn't be there - since inception with Rain my account has always been up to date , I then added a second router which had constant problems, it was first a constant back and forth with monies and to have the thing sorted (credits were passed fine and well and the router was cancelled ) while this was happening on the other hand I've been telling Rain to make an exception for me to pay the first router that I had , I emphasized that I will not be held liable for arrears because they are not able to assist me. Eventually after I don't know how long they collected the second router and the first was now left with a fat bill, when I spoke to the consultant I said that I will not pay for something that was not operational, all the manager keeps on saying is "RAIN DOES NOT BILL FOR DATA , THEY BILL FOR THE SERVICE " WHAT THE F**K ! Instead of the *********** floor manager listening to the entire Scenario he keeps on repeating credits has been passed and they can not do it again. I DONT WANT YOU TO PASS ANY CREDITS FOR NOTHING - TAKE ACCOUNTABILITY AND COMPREHEND THAT THE CREDIT PASSED WAS FOR THE SCOND ROUTER THAT DIDNT WORK FOR MORE THEN A MONTH AND THE REASON WHY THE FIRST ROUTER IS IN ARREAS IS BECAUSE YOU COULDNT GIVE AN OPTION TO PAY FOR ONE WHILE THE OTHER QUERY WAS BEING ATTENDED TO THUS WE ARE IN THE F**KED UP SITUATION - THE MANAGER AT RAIN SPEAKS TO A CLIENT USING THE ONE CALL RESOLUTION TECHNIQUE INSTEAD OF LISTENING AND COMPREHENDING WHAT THE COMPLAINT IS. ALSO WHY DONT HAVE HAVE NOTES MADE ON THE SYSTEM BY THE AGENT EVERYTIME THEY SPEAK TO A CLIENT. LIKE I TOLD THAT MANAGER I WILL NOT PAY R1511.20 FOR **** I DIDNT USE OR **** THAT COULD HAVE BEEN PREVENTED FROM THE WORD GO.............................