TN
Tsholofelo N

1 reviews | Active since Jun 2020

06 Oct 2023, 11:31

unfair fees

I had a rain month to month package for R250, at some point I couldnt afford to pay it but rain services still continued. initially they had to stop the service the month I didn't pay but they didn't and it kept on working for a couple of months. rain has handed me to their attorneys which I find very unfair because your package was a month to month package I am now being told I have to pay R850 because it continued to work for a few more months, however this is not my problem on my end this was not a contract. please kindly sort this thing out I can honestly pay for the first month it worked when it wasn't supposed to but I am not paying for the other months. you were supposed to stop the service the first month in which I didn't pay for the package.

0
Replies (2)
Rain
Rain's reply06 Oct 2023, 12:01
Official
Hi Tsholofelo N.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain
TN
Tsholofelo N's update21 Oct 2023, 14:51
Reviewer Update
Hi I am following up on the rain debt, how far are you with sorting this issue up?