RM
Richard M
1 reviews | Active since Aug 2016
14 Nov 2023, 18:20
Unfair consumer treatment by Rain mobile
Rain is holding people at ransom, their dealing and conduct are unfair towards consumers. I took out a 5G router, soon after that I experience numerous connection problems leading to missed meetings and interviews. I informed rain on my intention to cancel but they still continued to bill me even when I did use the sim card or paid at the end of the month. Since their advert says it is a pay as you go system. I feel was held against my will and refused cancellation. Now they sent me a letter from debt collectors for an absurd amount which I know nothing about.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
14 Nov 2023, 18:49Hi Richard Mabena
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply14 Nov 2023, 18:49
Official
Hi Richard Mabena
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
RM
Richard M's updateReviewer Update
14 Nov 2023, 18:56I would appreciate it this case could be investigated thoroughly, and factor the stress that it has put me through. How can a pay as you go sim card accumulate so much money when it is not used? is there any empirical evidence to prove that I used the sim card while I stopped paying the monthly payment. How is it possible to begin with and why was I refused cancellation after numerous complains and requests to cancel?
RM
Richard M's update14 Nov 2023, 18:56
Reviewer Update
I would appreciate it this case could be investigated thoroughly, and factor the stress that it has put me through. How can a pay as you go sim card accumulate so much money when it is not used? is there any empirical evidence to prove that I used the sim card while I stopped paying the monthly payment. How is it possible to begin with and why was I refused cancellation after numerous complains and requests to cancel?
RM
Richard M's updateReviewer Update
14 Nov 2023, 20:58What active services if the sim card is not active. Can one use rain services without paying? you pay first and get services and there are no services without paying. I am aware that I am not the only client complaining about this ****. Resolve it while you have time, and note that this matter will be referred to the ombudsman and the consumer protector. Rain is taking advantage of clients and now they want to blame us for their shoddy administration. I never signed any contract for what you are talking about!
RM
Richard M's update14 Nov 2023, 20:58
Reviewer Update
What active services if the sim card is not active. Can one use rain services without paying? you pay first and get services and there are no services without paying. I am aware that I am not the only client complaining about this ****. Resolve it while you have time, and note that this matter will be referred to the ombudsman and the consumer protector. Rain is taking advantage of clients and now they want to blame us for their shoddy administration. I never signed any contract for what you are talking about!