LP
Letlhogonolo P
1 reviews | Active since Jan 2023
07 Jan 2023, 18:34
Unfair charges on my account.
We have bought a rain sim card and activated it on May 2022. They explain that the sim card work as pre-paid. And we choose R250 option. To our surprise June 2022 when i lock-in to my account i owe them R500, which i have to pay first before i can pay next month July 2022. I spoke to one of their consultant and she did confirm that i owe them and i have to pay the money i owe before they can activate my account again. Since then i was unable to use the sim card. Last month December 2022 when i lock-in i owe them R1250. I dont know how it got there. Rain service has being quite poor than no one is able to explain this matter to me. I'll appreaciate if Rain can do something about this and clear name. How do they add extra charges to the sim card that is not active current. This is not a contract and opted for it because some month i wont be able to pay it.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
07 Jan 2023, 18:46Hi Letlhogonolo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply07 Jan 2023, 18:46
Official
Hi Letlhogonolo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
LP
Letlhogonolo P's updateReviewer Update
10 Jan 2023, 08:24From July 2022 sim card was not active. Can you please elaborate service i'm charged for as i explain previously. Your consultant said i need to settle R500 bill before i can used sim card that was July 2022. How i get charged for R250 every month service which was close June 2022.
This is rediculious and disgusting reply from you.
Regards
This is rediculious and disgusting reply from you.
Regards
LP
Letlhogonolo P's update10 Jan 2023, 08:24
Reviewer Update
From July 2022 sim card was not active. Can you please elaborate service i'm charged for as i explain previously. Your consultant said i need to settle R500 bill before i can used sim card that was July 2022. How i get charged for R250 every month service which was close June 2022.
This is rediculious and disgusting reply from you.
Regards
This is rediculious and disgusting reply from you.
Regards
LP
Letlhogonolo P's updateReviewer Update
17 Jan 2023, 17:33I did log on today 17/01/2023. Currently outstanding amount is R998.80.
Can you please explain how got charged this amount as you've explain above here i owe you R500. I still dont get explanation of subscription of R250. Which is still close currently. I have to connect through wifi to view my account and invoices.
1.HOW DO YOU GET CHARGED FOR SERVICE WHICH IS CLOSED?
2. HOW DID YOU GET TO R998.80 FROM R500 WHICH YOU CLAIM I USED.
Can you please explain how got charged this amount as you've explain above here i owe you R500. I still dont get explanation of subscription of R250. Which is still close currently. I have to connect through wifi to view my account and invoices.
1.HOW DO YOU GET CHARGED FOR SERVICE WHICH IS CLOSED?
2. HOW DID YOU GET TO R998.80 FROM R500 WHICH YOU CLAIM I USED.
LP
Letlhogonolo P's update17 Jan 2023, 17:33
Reviewer Update
I did log on today 17/01/2023. Currently outstanding amount is R998.80.
Can you please explain how got charged this amount as you've explain above here i owe you R500. I still dont get explanation of subscription of R250. Which is still close currently. I have to connect through wifi to view my account and invoices.
1.HOW DO YOU GET CHARGED FOR SERVICE WHICH IS CLOSED?
2. HOW DID YOU GET TO R998.80 FROM R500 WHICH YOU CLAIM I USED.
Can you please explain how got charged this amount as you've explain above here i owe you R500. I still dont get explanation of subscription of R250. Which is still close currently. I have to connect through wifi to view my account and invoices.
1.HOW DO YOU GET CHARGED FOR SERVICE WHICH IS CLOSED?
2. HOW DID YOU GET TO R998.80 FROM R500 WHICH YOU CLAIM I USED.
LP
Letlhogonolo P's updateReviewer Update
18 Feb 2023, 19:39I've paid your balance. Why are you know trying to debit my account without my consent. I do not have any contract with you. I no longer need your service.
LP
Letlhogonolo P's update18 Feb 2023, 19:39
Reviewer Update
I've paid your balance. Why are you know trying to debit my account without my consent. I do not have any contract with you. I no longer need your service.
LP
Letlhogonolo P's updateReviewer Update
20 Mar 2023, 19:38What kind of stupid question is that. Who are you actually? I do not need ypur service anymore. And clear my account.
Please deactivate my account with you and stop debiting my account. I'm incurring charges for every declined debit order. And initially i was the one paying my account not you debiting my account without my concern.
Can't you see that on your side that i have not used your sim card more than 6 months now. You are disgrace and disapointing at same time.
I'll use this communication to strengthen my case when i report you to the ombus man.
Please deactivate my account with you and stop debiting my account. I'm incurring charges for every declined debit order. And initially i was the one paying my account not you debiting my account without my concern.
Can't you see that on your side that i have not used your sim card more than 6 months now. You are disgrace and disapointing at same time.
I'll use this communication to strengthen my case when i report you to the ombus man.
LP
Letlhogonolo P's update20 Mar 2023, 19:38
Reviewer Update
What kind of stupid question is that. Who are you actually? I do not need ypur service anymore. And clear my account.
Please deactivate my account with you and stop debiting my account. I'm incurring charges for every declined debit order. And initially i was the one paying my account not you debiting my account without my concern.
Can't you see that on your side that i have not used your sim card more than 6 months now. You are disgrace and disapointing at same time.
I'll use this communication to strengthen my case when i report you to the ombus man.
Please deactivate my account with you and stop debiting my account. I'm incurring charges for every declined debit order. And initially i was the one paying my account not you debiting my account without my concern.
Can't you see that on your side that i have not used your sim card more than 6 months now. You are disgrace and disapointing at same time.
I'll use this communication to strengthen my case when i report you to the ombus man.
LP
Letlhogonolo P's updateReviewer Update
29 May 2023, 18:18Which credit are you referring to?
LP
Letlhogonolo P's update29 May 2023, 18:18
Reviewer Update
Which credit are you referring to?