UNFAIR BILLING PRACTICE BY RAIN

My name is Luckmore Baradze, I use rain internet but my experience with rain is horrible. I used to have a 4G Router. When it died in January, I called them and notified them and I ordered a new 5G router which am using. Query: Rain kept billing me for 2 routers while am using one device the old one is in the dustbin and I made them aware and requested cancelation.

After discovering such unfair billing I tried to engage rain with no success because they always say they are busy with high call volumes. I came to complain here in April about it. They called me and promised to fix this issue and reverse my money by not billing me for the other coming month.

I was happy because I thought the issue was resolved. But now on the 25th of June I saw the overbilled me again. I just gave them a call now they are saying the other router is active again so should pay double.

How can I pay for services that am not using. I called informed them to stop their device because it's dead and they got this on record. I believe this is a ******** practice of *****ing money from the account holders who don't pay attention to their bills. Rain must stop this. I will report this to my bank. The lady that works for rain which I called and spoke to she is very adamant that they correctly billed me for such 2 services though there is xero usage because the old device is active. Who activated it then when I called long back to cancel it? I am not happy with this ******** practice. If not rectified will take action against rain and I will notify my bank accordingly. I don't need more hassles while I have more other hassles with your poor internet. I need my money back to my account urgently. Unhappy rain Client Luckmore