Unfair Billing Cycle Change

I am a Rain customer and I am extremely dissatisfied with how my billing cycle was handled after I changed my debit date.

On 27 January 2026, I paid my January statement in full. Immediately after, I updated my billing date to the 1st of every month to align with my salary schedule. Despite Rain confirming that billing is done in arrears, I was still debited again on 1 February 2026 for February usage.

This effectively forced me to make two payments within a few days, which placed unnecessary strain on my monthly budget. I believe Rain failed to consider the impact of this transition on customers, especially when the change was meant to help me manage my finances more responsibly.