Unfair billing 😠

Good day,

I would like to formally lodge a complaint regarding the continued billing by Rain despite my repeated requests to cancel my subscription from June 2025.

I sent numerous messages requesting cancellation, and based on my understanding, this is a month-to-month subscription. Following my cancellation request:

I no longer received any data services, and No debit orders were processed against my account

This led me to reasonably believe that my subscription had been successfully cancelled.

However, upon reviewing my credit record, I noticed a decline in my credit score. After investigating further, I discovered that Rain had listed an outstanding amount against my name. I immediately contacted the call centre and was informed that I allegedly owe over R400 for charges incurred after my cancellation request.

This is extremely concerning, especially given that:

I did not receive any services after requesting cancellation, and I was not debited during this period

Additionally, my experience their call centre agents has been disappointing. I found them unwilling to fully listen to my concerns or conduct a thorough investigation. When I requested the complaints department email address, I was advised that complaints can only be handled telephonically, despite my numerous unsuccessful attempts to resolve this matter via phone.