Unfair Billing and Refusal to Cancel My Account

Complaint: Rain has provided me with very poor service. I paid R150 on 30/31 August 2025 towards cancelling my account, but the account is still not closed.

I have been billed twice in April 2025 and again in August 2025, even though my internet connection was switched off during those months and I did not use the service at all. Despite asking several times, Rain refuses to give me a proper data usage report, only repeating that “the system shows I was connected.”

I have also been treated unprofessionally by a consultant who phoned me and offered no help.

I am asking Rain to:

Cancel my account immediately.

Correct my billing and reverse the double charges.

Provide me with an accurate usage report.

Until this is resolved, I will not make any further payments. If nothing is done, I will escalate this matter to ICASA and the Consumer Commission for further action.

F.A Lategan