Unfair billing and false marketing by Rain network

I have been using Rain’s pay-as-you-go data service that comes with a router. At the end of November, fibre was activated in my area, so I decided to stop using Rain and switch to a fibre network. To my surprise, I was still required to pay for December, even though my last day of using their service was at the end of November.

Rain advertises its service as month-to-month with no contract, so I was shocked when I was told I had to pay for a month in which I did not intend to use their service. When I queried this I was told that the invoice for December had already been issued and therefore I had to pay it regardless of whether I will be using their service in December or not.

Rain markets its service as “pay first, then use”, with no mention of any debit order-like billing cycle. If that was the case, they should clearly state that once you start using their service, you will automatically be billed monthly. They also make it difficult to reach them, the customer service number is not available on the app and is even hard to find online. When you have a problem, you’re on your own, but when they need payment, they have no problem contacting you.

This experience feels misleading, and I believe Rain should be clearer and more transparent about their billing process and support accessibility.