Unfair billing after Cancellation

Hello Peter Team,

I would like to raise a complaint against rain regarding unfair billing and poor handling of my account cancellation.

I cancelled all my rain services around May 2025. Despite this, rain claims that several plans remained active and has now billed me R7,994 for services I neither used nor was aware were still active.

Key points: • The the101 device (S/N: RAWWZAC0O***8) has not been connected to the network and shows no data usage, which rain themselves confirmed. • My account shows a policy status of “Unknown” and “Overdue”, further proving the device was not actively in use. • Rain also confirmed that my two 4G mobile lines show full unused monthly data, meaning they were never used. • I had previously requested replacement SIMs for the two 4G lines after losing them, but these replacements never arrived. • Despite all this, rain insists on payment before they will assist, even though the charges stem from services I cancelled and did not use.

I believe this is unfair and unreasonable billing, especially when rain can clearly see there was no usage and that the cancellation was not properly handled on their side.

I am requesting: 1. A full investigation into the failed cancellation. 2. Reversal of all charges billed after my cancellation. 3. Immediate cancellation of all remaining services without penalties.

I am hoping Hello Peter can assist in escalating this matter, as direct engagement with rain has not resolved the issue.