TM
Thabang M

1 reviews | Active since Feb 2022

15 Feb 2022, 16:54

Unfair billing

I had a month to month deal with rain i didnt pay my account for one month.On that month i didnt pay i saw my data sim was active which i was supprise cause they told me if you dont pay you dnt get the that since its month to month but I can only use the data on offpeak. The next month the same thing happened they put me on offpeak ok I didn't have a problem with that. The problem started when i had to pay my bill. They gave me a offpeak package for 2 months and they wanted to charge me the full amount as if I was using the unlimited package.i contact rain and told me they told me that they can not see if i was on offpeak which I told them its impossible. They later on send me my usage which show that I was only using offpeak data they also saw it but they just said to me it doesn't matter cause I took the unlimited pack first so thats why they bill me the price of the unlimited package even thou i could only use the data on offpeak

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Replies (5)
TM
Thabang M's update15 Feb 2022, 21:16
Reviewer Update
Yes I dont dispute that but I was only given access to offpeak data it was not the unlimited package so my argument is that i was on offpeak for those two months which is R250 a month but rain wants to pay R479 for both months which i find it unfair because i was on offpeak. If I was on the unlimited package for both months i won't have problem with the bill but i was on offpeak so.
TM
Thabang M's update16 Feb 2022, 09:25
Reviewer Update
Ok no problem if possible I can send you a copy of my usage.... It shows that i was only using offpeak data.
TM
Thabang M's update11 Mar 2022, 16:14
Reviewer Update
Good day

I am still waiting for feedback regarding my issue. Please assist
TM
Thabang M's update28 Mar 2022, 10:27
Reviewer Update
No I haven't got any communication from rain
TM
Thabang M's update26 Apr 2022, 13:05
Reviewer Update
Hello i am still waiting for my feedback