UNFAIR BILLING

R2321.50 was taken out twice from my bank account via Rain . I have been unemployed and NEVER made a payment arrangement for that amount to be paid . that money was taken as soon as it entered my account . I received a call from rain the day before . and I was unable to talk at the time and asked the lady to call me back . I did not make a payment arrangement of R4643 to be taken by rain on a single day .

Also the router had been locked for months , that the service was not paid for it showed 'no connection' or 'check account' on the screen of the router . i have been charged the full subscription for months i was not provided with service to the internet . so why am i still liable to pay for a service that was not provided ?

I would like the money to be reversed asap. and I was advised at my bank that only Rain can return the money . I would prefer to have a payment arrangement set up to PAY OFF that amount. with premiums I can afford . As the money that was take off by rain was my Rent and travel money. As I did NOT agree to make a payment of R4643 once off