Unexplained Debit on Pay-As-You-Use Account – Request for Call Recordings

At the end of May, I contacted Rain to inform them that I would not be continuing with their services. Two consultants called me thereafter — the first was rude and abruptly ended the call, while the second was very polite and professional. She clarified that I would only be billed for June and July, and I agreed to this arrangement.

Shortly after, I received an SMS confirming that my SIM card had been cancelled. My account was on the Pay As You Use option, not a fixed contract — essentially a month-to-month plan. When I originally took out this SIM card (at the rate of R250), I was informed that if the SIM card was not used for a month, I would not be billed.

Despite the cancellation confirmation and the agreement that July would be the final debit order, a debit order for R133 was attempted three months later. I have not received a clear explanation for this charge.

I request that Rain provide me with the call recordings for all related conversations, as I was informed that all calls are recorded.