kS
ks S

1 reviews | Active since Aug 2019

26 Sept 2022, 11:19

*********

@rainSouthAfrica are a bunch of *******. I requested to cancel my subscription effective immediately on the 13 August 2022 at 15:26 and the consultant told me that is not possible as they still need to deduct their last debit order on the 25 August and as agreed the account was debited and the service was cut. This morning I wake to another debit order and when I requested to speak to a supervisor so that I can access the call recording the agent Melisu refused to assist me and told me that the supervisor Senzo only comes in to work at 10. So now money is gone and I have to wait until 10 for someone to attend to my query. Disgusting Service delivery and a bunch of *******. I visited the @HelloPeter page this morning and there were so many complaints of the exact same nature. Do not make use of this service, this is clearly a norm. They are the most ********* telecommunications company!

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Replies (1)
Rain
Rain's reply26 Sept 2022, 11:27
Official
Hi Ks.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you.
rain.