********* Behavior from Rain Network

Hi, I've had the worst experience with Rain network. They debited R 793 on my account for a 5g that never worked and was cancelled two days after activation? This activation and cancellation happened in the first week of April 2022 and last week my account was debited. When I call their customer care, they can see the cancellation happened in April already but no one can explain why I'm being debited now. A technician was sent to my house after I requested a cancellation via the rain website and had a number of consultants contact me regarding the cancellation. Does rain not keep record of my many phone calls to your customer care regarding the issue with the device as well as my online cancellation? Did you not receive a report from the technician you sent out. Why are you being ******? I was told I'd receive feedback within 24 - 48 hours when I called following up on the debited amount, reference number ***, I've not received feedback. Will my money be returned to my account or not?