********* and poor customer service

Item: Rain
Rating: 1
Author: Teneal B

Awful service. I was told my refund was processed on the 7th of February and that it would take 7-10 workings day. It has been well over now and I still have not received my money. I have made numerous of calls and logged support requests but NO ONE is helpful and no one ever gets back to you. This has been the most frustrating experience.

Helpful (0)

Replies (1)

Rain's replyOfficial

23 Feb 2021, 09:44

Good morning Teneal.

I trust you are well

I would like to apologize for the service you gave experienced so far. I have escalated your ticket to the billing team.
Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa

Rain's reply23 Feb 2021, 09:44

Official