* AND *** - MONEY STILL NOT REFUNDED 6 WEEKS LATER

Item: Rain
Rating: 1
Author: Bev V

Let me start by informing the public that Rain is a Vodacom provider (one in the same company).

Rain committed to having signal in the area I am, informed me to go 4G and then after a week of HELL, 2 sim cards later, its was 'çan you take a joke Bev' we cannot help you as there is no signal at your address (this is after confirming there is before I opened an account!. I almost lost my job the first we I joined thanks to you and NO SIGNAL! I was assured that if the account was cancelled within a week I would be fully refunded. This all took place the week of the 8th of March 2020. 31 March rolls on and I get invoices, I am unable to remove my credit card details and have looked on my card - NO REFUND. SO, I will be going to Hello Peter and the Ambudsman as the call centre despite logging several calls has said it could take up to 2 weeks to be refunded. This still has not happened and you still have my credit card details as I am unable to REMOVE them.

I want my money back with immediate effect. I want my credit card information removed. I am reaching out to the consumer council as well - get your house in order

Helpful (0)

Replies (2)

Rain's replyOfficial

16 Apr 2021, 14:56

Good afternoon, Bev.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing/networks team for further assistance.

Thank you

Kind Regards
rain

Rain's reply16 Apr 2021, 14:56

Official

Bev V's updateReviewer Update

16 Apr 2021, 17:03

The reference ID for the Complaint I have lodged with the Consumer Council is: Reference Id - Y42EE05D

I have logged a support query online as your email address on the invoice *** is no longer operational. You have made it more complicated to log a complaint and impossible to get direct to the billing depart to get the full refund!

Email which bounced backis as follows:

Hi,

I was assured that if your connectivity is an issue and if I cancel within the first 7 day, that a full refund would be forthcoming.

To date I the attached to invoices, the account is still open and I have NOT been refunded despite being guaranteed it would take 14 days.

Kindly advise when this will be done as I cancelled within the 7 days as there is no signal at 16 Price Drive, Constantia (with 4G as guaranteed by the sales person). I almost lost the job I started on the 8th of March thanks to Rain. Spent a fortune on a 4G device and phone calls in trying to get activated and reception. Had to go an collect another card as per the support team and still no signal. This within the required 7 days.

Please be advised I have lodged a complaint on Hello Peter as well as with the Consumer Council (Reference Id - Y42EE05D) in an attempt to get my refund, my credit card information removed from your system and to get closure of the account.

I had logged the calls timeously and since you have not honoured refunding me, I have no desire to attempt the same process every month.

Since I have nothing positive to say, will leave it at that.

Bev V's update16 Apr 2021, 17:03

Reviewer Update