1 reviews | Active since Nov 2017
UNDUE Harassment from RAIN for one year now
UNDUE Harassment from RAIN for one year now !
Good day,
When I signed up with rain in 2020 if I remember correctly, I also ordered the black and gold portable chargeable router and paid for it in FULL.
In 2021 I moved to an area where rain does not have signal.
The entire month I did not even use the router fully as there is no signal where I was.
When I finally contacted rain and asked why I don't have signal, the rain tech said they don't have towers in that area, which means I wasted my money in March.
Note: when I signed up to with rain, bought the rain router, and paid for the new router in full, NO PERSON AND NO DOCUMENT STIPULATED THAT RAIN OWNS MY ROUTER NOR THAT IT IS BLOCKED.
Since last year I have been harassed by debt collectors asking me to pay rain.
What on earth???? This is absolutely disgusting !!!
I pay upfront for the data every month and I paid in full for the router. When I requested last year for rain to UNBLOCK MY RAIN ROUTER THAT I BOUGHT AND PAID FOR IN FULL, the tech said they refuse to unblock my router.
It's now March 2024.
Now I still have a useless router that twin refuses to unblock and debt collectors stating i owe rain money.
Excuse me but you need to email me evidence that I owe rain..
You also need to email me the documents I signed stipulating that rain owns my router and it is blocked.
This is completely ********* service and I am reporting rain to the ombudsman on Thursday 28 March 2024 if my router is not unblocked by Wednesday 27 March 2024.
I want rain to email me confirmation that my router is unblocked and they will never charge me for anything every again as I DO NOT OWE RAIN any money.
I am waiting for your response which I expect by tomorrow, Wednesday 27 March 2024.
Thank you, Geraldine Visser
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
this is ridiculous.
cancel my account because rain is useless to me in st lucia.
i want my router i bought to be UNBLOCKED by the end of today!
i bought and paid in full for a black and gold mobile chargeable router from rain.
this router has NOTHING to do with any rain package i signed up for.
it is a completely separate device.
NO WHERE nor at any time did anyone or an piece of paper or anything state that rain will block my router.
absolutely disgusting service and for 2 years i have been trying to get MY router to be unblocked but only to be met by useless and rude staff from rain that have absolutely no clue of what customer service is about.
this router is MINE. I PAID FOR IT IN FULL. I OWE NOTHING TO RAIN REGARDING AN DATA NOR ANY ROUTER SO UNBLOCK MY ROUTER TODAY.
this is ridiculous.
cancel my account because rain is useless to me in st lucia.
i want my router i bought to be UNBLOCKED by the end of today!
i bought and paid in full for a black and gold mobile chargeable router from rain.
this router has NOTHING to do with any rain package i signed up for.
it is a completely separate device.
NO WHERE nor at any time did anyone or an piece of paper or anything state that rain will block my router.
absolutely disgusting service and for 2 years i have been trying to get MY router to be unblocked but only to be met by useless and rude staff from rain that have absolutely no clue of what customer service is about.
this router is MINE. I PAID FOR IT IN FULL. I OWE NOTHING TO RAIN REGARDING AN DATA NOR ANY ROUTER SO UNBLOCK MY ROUTER TODAY.