YM
Yongama M
1 reviews | Active since Oct 2009
01 Aug 2024, 12:16
Undermining Tone and Responses
There is an extreme level of disrespect from the call centre agents that speak with a non South African Indian accent. Being treated like idiots just for the sake of it.
Good day, I levelled up my plan on the 29th June. I was not getting the speed so I downgraded the speed in June. I see that the downgraded speed was not effected in June and I was charged for the months of July. Please investigate the exact date when the downgrade was requested on your backend and rectify my account accordingly.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
01 Aug 2024, 12:25Hi Yongama M,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply01 Aug 2024, 12:25
Official
Hi Yongama M,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
YM
Yongama M's updateReviewer Update
01 Aug 2024, 14:32Why does your system not communicate a speed up or down and it's success or failure? I say I did it in June. Making sure in July is what you tell me without providing any supporting documentation. What was the speeds I was actually receiving and using? Send me the documented proof that I didn't try interact with your systems in June.
Simple solution is that I speed up a day before you send a network technician to assess the speeds. Mybroadband and Ookla were not good enough for you last time this happened.
You also have not responded to this one below. Pull the call and listen.
Undermining Tone and Responses
There is an extreme level of disrespect from the call centre agents that speak with a non South African Indian accent. Being treated like idiots just for the sake of it.
Simple solution is that I speed up a day before you send a network technician to assess the speeds. Mybroadband and Ookla were not good enough for you last time this happened.
You also have not responded to this one below. Pull the call and listen.
Undermining Tone and Responses
There is an extreme level of disrespect from the call centre agents that speak with a non South African Indian accent. Being treated like idiots just for the sake of it.
YM
Yongama M's update01 Aug 2024, 14:32
Reviewer Update
Why does your system not communicate a speed up or down and it's success or failure? I say I did it in June. Making sure in July is what you tell me without providing any supporting documentation. What was the speeds I was actually receiving and using? Send me the documented proof that I didn't try interact with your systems in June.
Simple solution is that I speed up a day before you send a network technician to assess the speeds. Mybroadband and Ookla were not good enough for you last time this happened.
You also have not responded to this one below. Pull the call and listen.
Undermining Tone and Responses
There is an extreme level of disrespect from the call centre agents that speak with a non South African Indian accent. Being treated like idiots just for the sake of it.
Simple solution is that I speed up a day before you send a network technician to assess the speeds. Mybroadband and Ookla were not good enough for you last time this happened.
You also have not responded to this one below. Pull the call and listen.
Undermining Tone and Responses
There is an extreme level of disrespect from the call centre agents that speak with a non South African Indian accent. Being treated like idiots just for the sake of it.
YM
Yongama M's updateReviewer Update
08 Aug 2024, 14:59Good Day, I messaged the technician earlier on today as stated above. He was advised that a ticket for the installation of the external router he left behind needs to be created. There has been no interaction on this case since the 5th, 3 days ago. What is the turnaround time on resolving router/network problems? The Call Centre agent I spoke to today says there is no turnaround time. I must just wait and that they do not have access to provide me feedback. What's what exactly? All of the above also proves that you would not have been able to deliver any speed up 60 or 100 mbps, just wording and price.
YM
Yongama M's update08 Aug 2024, 14:59
Reviewer Update
Good Day, I messaged the technician earlier on today as stated above. He was advised that a ticket for the installation of the external router he left behind needs to be created. There has been no interaction on this case since the 5th, 3 days ago. What is the turnaround time on resolving router/network problems? The Call Centre agent I spoke to today says there is no turnaround time. I must just wait and that they do not have access to provide me feedback. What's what exactly? All of the above also proves that you would not have been able to deliver any speed up 60 or 100 mbps, just wording and price.