LS
Luaan S

1 reviews | Active since Mar 2013

10 Feb 2021, 21:28

Uncapped internet but cant even do anything with it

I have been with Rain a while now and tried to cope with the slow internet until fibre is available in my area. I have a 10mbps uncapped month to month subscription with them. To make this review short I will share a little detail. The internet is hardly working. I have to restart at least 5 times my router per day to finally get some internet and if the internet works I can hardly stream standard definition. I got the speed test app and it shows between 0.8mbps and 1mbps. But it is supposed to be 10mbps as per they're adverti*****t and as per my subscription. I am very disappointed in their service. Please Rain, don't even call me as I already canceled my sim. I am finally done with little to no internet.

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Replies (1)
Rain
Rain's reply11 Feb 2021, 07:24
Official
Good morning Luaan

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?

Stay safe.

Regards
Mosa