PM
Patrick M

1 reviews | Active since Feb 2014

06 Oct 2020, 20:46

Uncapped 4G = equals to rationed connectivity with RAIN.

In 2018 RAIN internet was the best thing that ever happened to me and my business, with fast and effective connection in rural Limpopo. Two months ago I decided to try it for my house - and it is terrible. There are minutes when you have great connectivity, and suddenly nothing. I have called a few times and the answer one gets is to reboot, place router on higher ground and such excuses. The very same areas I used RAIN in 2018, now experiencing erratic connectivity on the uncapped 4G. Not sure what to do as I had closed my contract with the other service provider

0
Replies (1)
Rain
Rain's reply07 Oct 2020, 12:46
Official
Hi Patrick

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline