NN
Nokwazi N

1 reviews | Active since Jan 2021

25 Feb 2025, 10:41

Unauthorized double debit

I made an arrangement on the 18th to pay R630. I was later contacted by a lady and told I'll need to pay an activation fee of R150 and then I'll have an option to select a payment that's suitable for me but today 2 debit orders of R1093.75 each went off, a total amount of R2187,50 went off my account after I made an arrangement to pay a specific amount and it's not even my money. I called in after the first debit order and I was told I'll be contacted back but instead of that another debit order went off. I need urgent assistance.

0
Replies (2)
Rain
Rain's reply25 Feb 2025, 11:27
Official
Hi Nokwazi N

Thank you for bringing your Billing complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
NN
Nokwazi N's update25 Feb 2025, 17:13
Reviewer Update
I definitely will be taking this to the ombudsman, you guys are full of nonsense and will make sure you don't refund based on technicalities. I requested you to send me the call and you told me I have to go in store for it.. What bull is that?