Unauthorized Double Billing and No Resolution – URGENT RESPONSE REQUIRED

I signed up for a Rain subscription on the 25th of February 2025, and have never missed a payment. My monthly fee is R625, which I have paid consistently. However, in April, Rain deducted double the amount without my consent or explanation.

I immediately contacted support and was told a ticket was opened—but since then, I have received no feedback, no update, and no refund. Every time I call, I speak to consultants who can’t help and can’t escalate to billing. They just tell me to "wait another 7–10 working days" with no actual progress. It has now been 2 weeks.

This is unacceptable. We work hard for our money, and Rain cannot continue to silently take unauthorized payments and then ignore valid complaints. I trusted this service despite the negative reviews, but I now see that most complaints—like mine—relate to billing and lack of accountability.

If I do not receive urgent feedback within the next 48 hours, I will escalate this complaint to ICASA, the National Consumer Commission, and continue sharing this experience publicly.

Reference ticket number: ***0 Contact details: ***

Rain: DO THE RIGHT THING AND REFUND MY MONEY.