Unauthorized Deductions & Refusal to Cancel – Rain is Exploiting Customers

Rain has been deducting money from my account without my authorization. On 25 July 2025, R649 was taken from my Capitec account, even though I never gave Rain my banking details nor authorized any debit order.

When I raised this, Rain could not provide any proof of authorization. Instead, they kept trying to bill me, ignored my cancellation requests, and continued sending “payment reminders” and debit attempts. Even after I clearly cancelled, Rain still harasses me with threats of suspension unless I pay.

This is *******, *********, and abusive behaviour. A service provider should not be allowed to ***** money from customers and then refuse to cancel or refund. Rain hides behind bots, avoids accountability, and has zero regard for consumer rights.

⚠️ I strongly warn others: Rain deducts money without consent, ignores cancellations, and refuses refunds.

I am escalating this to the National Financial Ombud Scheme of South Africa (NFOSA) for investigation. Consumers deserve better protection against companies like Rain.