Unauthorized deduction from my account.

Unauthorized payment went off my account end of April after I canceled my rain contract in March. I have logged numerous calls and tickets for my 5G device to be picked up but every time it is said that someone will phone me. But no one does. This means that no refund can happen as Rain first wants the device back. Rain is very fast to send the router and get you setup, but once you cancel they drag their feet, deducting money for services that you did not use and couldn't care much about sorting it out. I see a trend as I scroll through all the complaints.