Unauthorized debts

This is the email I sent to the email address given by the very rude agent I spoke to on the 23rd December 2022 and never heard back from as of yet so I'm hoping to get some answers from here as far as I can see a few people have been experiencing the same issue with money being take at this time of the year they most probably thought people won't notice them *****ing course that is what this is *****ing

To whom this may concern

I'm writing this email to query an amount that has been taken from my account of R499 without my knowledge what is for

I called the customer support line where I was told that nothing can be done about the matter as I did not pay my last bill I cancelled my service with rain on the 7th of March I started having issues with my service I contacted the support team which I did not get much joy from I then decided to cancel and go with a new provider I got confirmation of cancelation but never a final bill 9 months later an amount of R499 just goes out of my account.

I would like someone to contact me and explain how by law this is done coz there has been not 1 notification in regards to this outstanding bill I would also like an email with all or any of the emails phones sms that has been sent to notify me.

The only notification I got was to let me know that because of the holidays coming up rains payment will be taken earlier I ignored because as far as I know I don't have a rain account maybe because I had a account with you guys it's a general notification that is being sent.

Hope to hear from you soon