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Bianca

1 reviews | Active since Jun 2023

26 Aug 2024, 09:05

Unauthorized Debits.

Rain,

I am writing to express my extreme dissatisfaction with your service. Despite my clear request to cancel my subscription, which was automatically processed, I continue to receive unwanted messages and unauthorized debits from your company. The latest incident occurred yesterday, and I am appalled that your system failed to recognize my cancelled status.

I demand that you take immediate action to:

1. Stop all further communication and debits from my account. 2. Refund any unauthorized charges made since my cancellation. 3. Confirm in writing that my account is closed and no further action will be taken.

I am aware of my rights as a consumer and will not hesitate to take further action if necessary. I expect a prompt resolution to this matter and a guarantee that my account will be left alone and removed from your system immediately!

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Replies (2)
Rain
Rain's reply26 Aug 2024, 09:27
Official
Hi Bianca,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
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Bianca's update26 Aug 2024, 09:47
Reviewer Update
How can I pay for July when I did not have service? I have had a problem with service since lastest June. The problem was expected and promised with Rain’s sweet words from June but no change took place. I was not connected July as arrangements were made for me by a representative, there is nothing I owe Rain, instead you owe me. Cancel my profile from your system and please leave me alone, I’m tired of your guys no wonder people leave the service left right and center.